Cookie Policy

Cookies are small text files stored on your device when you visit a website or use a web application. They allow the website or application to recognise your device, remember your preferences, and provide a consistent experience across sessions. Similar technologies such as local storage, session storage, and pixel tags may also be used for equivalent purposes.

These cookies are strictly necessary for Keendex to function. They cannot be disabled without breaking core functionality.

• Session authentication: keeping you securely logged in to your Keendex account across page navigation.
• Role enforcement: ensuring your assigned role (Admin, Member, or Viewer) is correctly applied throughout your session.
• CSRF protection: preventing cross-site request forgery attacks on your account.
• TenderTiger sync status: maintaining the connection state between your Keendex and TenderTiger accounts.

These cookies help us understand how the platform performs and where improvements are needed.

• Page load monitoring: measuring response times across key workflows such as document upload, extraction runs, and compiler export.
• Error tracking: capturing and reporting platform errors so we can fix them quickly.
• Uptime monitoring: ensuring critical services like the extraction engine, Ask Keendex module, and pre-bid query generator remain available.

These cookies help us understand how users navigate and use Keendex, so we can improve the platform.

• Module usage analytics: understanding which features — such as BOQ extraction, Annexure auto-fill, or the Compiler — are most used.
• Workflow completion tracking: identifying where users drop off in multi-step flows like the extraction workflow or pre-bid query process.
• Session and traffic data: measuring active users, session durations, and feature adoption.

These cookies remember your preferences and settings to provide a personalised experience.

• Extraction settings: remembering your preferred AI model, selected sections, and extraction template configuration.
• UI preferences: saving your dark/light mode setting, sidebar state, and display preferences.
• Recent activity context: enabling the History module to restore your last session state.
• Template Manager state: persisting your downloaded or uploaded template configuration between sessions.

Keendex may use third-party providers for analytics, performance monitoring, and infrastructure that may set their own cookies or similar technologies. These providers are bound by data processing agreements and their use of cookies is governed by their respective privacy policies.

We do not use third-party advertising or tracking cookies on Keendex.

You can manage cookies through your browser settings at any time. Most browsers allow you to view, block, or delete cookies. Please note:

• Disabling essential cookies will prevent you from logging in and using the Keendex platform.
• Disabling performance or analytics cookies will not affect your ability to use the platform but may limit our ability to identify and fix issues.
• Disabling functionality cookies may mean that certain preferences — such as your extraction settings or UI preferences — are not remembered between sessions.

We may update this Cookie Policy from time to time as the platform evolves or as legal requirements change. When we update it, we will revise the effective date. Continued use of Keendex after changes are published constitutes your acceptance of the revised Cookie Policy.